Quick Summary
Reliable IT support keeps Ethiopian businesses productive. We offer remote and on-site helpdesk, proactive monitoring, patch management, and user support with clear SLAs and Amharic-speaking technicians.
What's Included
- Tier 1–3 helpdesk (remote + on-site Addis Ababa)
- Endpoint monitoring and patch management
- Backup verification
- User onboarding/offboarding
- Vendor coordination (ISP, hardware suppliers)
Frequently Asked Questions
Do you provide 24/7 support?
Standard hours are 8am–6pm Mon–Sat. 24/7 coverage is available as a premium add-on for mission-critical systems.