Privacy Policy

Bright IT Solutions ("we", "us", or "our") is committed to protecting your personal data in accordance with the Federal Democratic Republic of Ethiopia's Personal Data Protection Proclamation No. 1321/2024 and other applicable laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Bright IT Solutions Bole Subcity, Around Edna Mall Roundabout, Wolelay Building 4th Floor, Addis Ababa, Ethiopia Email: info@bright-it-solutions.com Phone: +251978848550 Trade Licence No: [Your Trade Licence Number] TIN: [Your Tax Identification Number]

We collect the following categories of personal data: • Contact information: name, email address, phone number, company name • Technical data: IP address, browser type, device information, pages visited • Communication data: messages, enquiries, and feedback submitted through our contact forms • Usage data: how you interact with our website, including pages viewed and time spent • Cookie data: preferences and session information (see our Cookie section below)

We process your personal data for the following purposes: • To respond to your enquiries and provide customer support • To deliver and improve our cloud, web, and digital marketing services • To send service updates, invoices, and essential communications • To analyse website traffic and improve user experience • To comply with Ethiopian legal and regulatory obligations • To protect against fraud and ensure security of our systems We process data based on: your consent, contractual necessity, legal obligations, and our legitimate business interests.

We do not sell your personal data. We may share your information with: • Service providers who assist us in delivering our services (hosting, payment processing, analytics) • Ethiopian government authorities when required by law • Professional advisors (lawyers, accountants) bound by confidentiality All third-party processors are contractually obligated to protect your data in accordance with Ethiopian law.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by Ethiopian law. Specifically: • Contact form submissions: 2 years after last interaction • Client records: 7 years after end of service (as required by Ethiopian tax law) • Website analytics: 26 months • Cookie data: as specified in each cookie's lifespan

Under Ethiopian data protection law, you have the right to: • Access your personal data held by us • Request correction of inaccurate data • Request deletion of your data (subject to legal retention requirements) • Withdraw consent at any time • Object to processing based on legitimate interests • Lodge a complaint with the Ethiopian Data Protection Authority To exercise these rights, contact us at info@bright-it-solutions.com

Our website uses cookies for: • Essential cookies: required for the website to function (session management, language preference) • Analytics cookies: help us understand how visitors use our site (Google Analytics) • Marketing cookies: used to deliver relevant advertisements You can manage your cookie preferences through your browser settings or our cookie consent banner. Essential cookies cannot be disabled as they are necessary for the website to operate.

We implement appropriate technical and organisational measures to protect your personal data, including: • AES-256 encryption for data at rest • TLS 1.3 encryption for data in transit • Regular security audits and penetration testing • Access controls and staff training • Incident response procedures

Some of our service providers may process data outside Ethiopia. In such cases, we ensure adequate safeguards are in place, including contractual data protection agreements that meet the standards required by Ethiopian law.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

For questions about this Privacy Policy or to exercise your data protection rights: Bright IT Solutions Bole Subcity, Around Edna Mall Roundabout, Wolelay Building 4th Floor, Addis Ababa, Ethiopia Email: info@bright-it-solutions.com Phone: +251978848550 You may also lodge a complaint with the Ethiopian Data Protection Authority.